DOG WALKING

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All scheduled dog walking services require full payment weekly or monthly, either by cash or bank transfer. 

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PET SITTING

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A non-refundable deposit is required at the time of booking to reserve your slot.  The balance will be due at the start of the pet sit date.

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You will need to provide an emergency contact for your pet sitting arrangement in case I am unable to reach your pet.  Please inform the contact of this.

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CANCELLATIONS

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Cancellations for dog walking services must be made with at least 24 hours prior notice to avoid charge, or to transfer the payment over to another date or receive a refund. If less than 24 hours notice is given, full payment is required, and no refund or transfer will be offered. 

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Deposits are non-refundable, but are transferable to another date if the cancellation is more than 3 days ahead of the booking. 

CANCELLATIONS DUE TO POSITIVE COVID TESTING OR SICKNESS

If you receive a positive covid test, or are sick and will be staying please let me know as soon as possible.

Usual cancellation terms apply.

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ADVERSE WEATHER CONDITIONS

I'm happy to walk dogs in most normal weather conditions, however, in the case of adverse weather conditions that make walking unsafe (eg torrential rain, heavy snow or ice, very high winds) I will communicate with you if I don't feel it is safe for your dog to be walked. 

 

In this case I will do my best to get to and tend to your pet, even if it means spending time playing with them indoors and letting them outside.

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DELAYS & EMERGENCIES

If for any reason I am delayed from reaching your pet within the given time slot, which could be due to weather, traffic or other emergency, I will communicate this to you straight away and do my absolute best to reach them, albeit a little later than planned. 

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If an emergency or rare circumstance occurs beyond my control and I am prevented from reaching your pet at all, I will communicate this to you or your emergency contact immediately if possible. You will be required to nominate an emergency contact during our Meet & Greet.

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ACCESS TO YOUR PROPERTY

In order to take care of your pet at your home I will need to access your property with your permission on the days and times requested.  You will need to provide me with a key and any alarm codes required to do so.  This can be done during the Meet & Greet or further arrangements can be made to drop the key off.  Please rest assured I will treat your property and personal space with the utmost respect and only access areas required to carry out my duties.

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CLEANING

I will clean up after your pet daily, which means I keep their areas clean and healthy by emptying and changing litter, cleaning up any accidents, cleaning bowls daily, changing water supply regularly, tidying up and shaking out bedding and even brushing your pet if required.

 

I'm happy to hoover or sweep around these areas, so please leave access to the tools as needed. I do not clean other parts of your home, for eg if the pet has access to the bedrooms.

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CONTRACT

Upon signing a contract with me you agree to the above terms and conditions.  

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